RAM Handling, subsidiary of the Moroccan flag Carrier Royal Air Maroc, is the leading handling operator in Morocco. We place our expertise and that of our parent company at the service of worldwide airlines, providing a wide range of innovative and high-performance services. The experience acquired in recent years in the service of the largest airlines, makes it possible to fully meet the needs of our clients by ensuring safe and high quality services on a daily basis.
Network
The RAM Handling Network guarantees high standards of quality in all of the airports in which we provide our services. The advantage of having a single point of reference is the certainty of finding a professional, trustworthy and secure partner wherever and whenever you may need assistance.
RAM Handling operates at 20 airports all over Moroccan territory :
Certifications
RAM Handling is certified according to the ISAGO standard for its safety management system, safety and quality incubating :
- Passenger services
- Handling of baggage
- Aircraft Processing
- Control of the load
- Aircraft movement (push-back and towing)
ENVIRONMENT
RAM Handling aims to improve its environmental performance across various aspects of its activities. Alongside RAM and other subsidiaries of the group, the company has voluntarily chosen to implement the IATA Environmental Assessment (IEnvA) system, a comprehensive environmental management system tailored to ground handling companies and other stakeholders in the air transport industry.
Our objective is to ensure compliance with environmental regulatory obligations, enhance our practices, and manage our impacts to reduce our environmental footprint.
This certification process covers our entire environmental management system, including corporate buildings, ground handling operations and equipment preparation, as well as the management and maintenance of ground handling equipment, particularly at Casablanca and Marrakech airports.
Values
What we promise our clients :
- Dedicated teams that are familiar with each company’s procedure
- Operations to ensure regulatory compliance and safety,
- Operational processes controlled and in continuous improvement: Punctuality, Baggage delivery, Customer Satisfaction.
- Customer Experience at Check-in, Boarding, Information, Arrival
